Lost my account information.

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Vernostonos
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Lost my account information.

Post by Vernostonos »

Somehow I've misplaced my information for Pure basic and I would like to update to the latest version. I also need to change my email associated with account because it is no longer accessible. How would I do this? :)
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NicTheQuick
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Re: Lost my account information.

Post by NicTheQuick »

The best way I can think of is to write a private message to Fred or use the support mail address.
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mk-soft
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Re: Lost my account information.

Post by mk-soft »

The login name is your old email address (this never changes as a login name)
Now you have to (only) remember your old password ... :?
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spikey
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Re: Lost my account information.

Post by spikey »

Message Fred with your old email address and new email address. The old address will still be your login as mk-soft said but your new address can be added to the database. You can then reset your password at https://www.purebasic.com/securedownloa ... ssword.php and the reset link will go to your new address.
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Re: Lost my account information.

Post by TI-994A »

spikey wrote: Wed Aug 20, 2025 5:24 pm Message Fred with your old email address and new email address. The old address will still be your login as mk-soft said but your new address can be added to the database. You can then reset your password at https://www.purebasic.com/securedownloa ... ssword.php and the reset link will go to your new address.

Seems quite insecure, especially if the lost account holder's email address is known to others. :?

Lost access to the registered email address and forgotten password usually result in a permanently locked account.
Last edited by TI-994A on Wed Aug 20, 2025 7:49 pm, edited 1 time in total.
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spikey
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Re: Lost my account information.

Post by spikey »

I cannot refute your point and it's not something I would recommend as a good practice.
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mk-soft
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Re: Lost my account information.

Post by mk-soft »

It doesn't help if the saved e-mail address no longer exists.
A new password will be sent to your login e-mail address (or contact e-mail address if you have set it in your user account). It is not possible to retrieve your original password because it is stored using hash format in the database.
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