Page 1 of 1
Lost my account information.
Posted: Wed Aug 20, 2025 1:40 pm
by Vernostonos
Somehow I've misplaced my information for Pure basic and I would like to update to the latest version. I also need to change my email associated with account because it is no longer accessible. How would I do this?
Re: Lost my account information.
Posted: Wed Aug 20, 2025 2:04 pm
by NicTheQuick
The best way I can think of is to write a private message to Fred or use the support mail address.
Re: Lost my account information.
Posted: Wed Aug 20, 2025 2:15 pm
by mk-soft
The login name is your old email address (this never changes as a login name)
Now you have to (only) remember your old password ...
Re: Lost my account information.
Posted: Wed Aug 20, 2025 5:24 pm
by spikey
Message Fred with your old email address and new email address. The old address will still be your login as mk-soft said but your new address can be added to the database. You can then reset your password at
https://www.purebasic.com/securedownloa ... ssword.php and the reset link will go to your new address.
Re: Lost my account information.
Posted: Wed Aug 20, 2025 5:47 pm
by TI-994A
spikey wrote: Wed Aug 20, 2025 5:24 pm
Message Fred with your old email address and new email address. The old address will still be your login as mk-soft said but your new address can be added to the database. You can then reset your password at
https://www.purebasic.com/securedownloa ... ssword.php and the reset link will go to your new address.
Seems quite insecure, especially if the lost account holder's email address is known to others.
Lost access to the registered email address and forgotten password usually result in a permanently locked account.
Re: Lost my account information.
Posted: Wed Aug 20, 2025 6:12 pm
by spikey
I cannot refute your point and it's not something I would recommend as a good practice.
Re: Lost my account information.
Posted: Wed Aug 20, 2025 7:43 pm
by mk-soft
It doesn't help if the saved e-mail address no longer exists.
A new password will be sent to your login e-mail address (or contact e-mail address if you have set it in your user account). It is not possible to retrieve your original password because it is stored using hash format in the database.