ddhelp... What's that? (Makes my machine crash!)

merendo · Post by **merendo** » Sat Dec 27, 2003 7:57 pm

Hi all

I have a little (big!) problem with my new GFX Card. As you can see it is a Radeon 9200 SE 64MB by ATI.

Now Windoze shows an error when exiting a PB programme (Not every programme, it seems as this error is caused by programmes which call a function from the Sprite3D lib) 'ddhelp has caused a crash and windoze is now exiting the currently running programme'. When i try to run another app, which uses fullscreen (no matter, if PB or not), the app crashes.

This has only appeared since i got my new GFX-Card, the old one worked perfeclty.

What could cause this Error? I have DirectX 9.0 on my system.

Has anybody made similiar experiences?

Thanks! merendo

Proteus · Post by **Proteus** » Sat Dec 27, 2003 8:46 pm

Hmm...

Sounds like a DirectX problem. Do you have the latest drivers installed?

merendo · Post by **merendo** » Sat Dec 27, 2003 9:04 pm

Just downloaded... Well, tried to install, then, after a reboot, windoze has set back the GFX to 16 colors GFX, then i tried to set the GFX mode back to 16 bit, then windoze crashed, reboot again (!) and entered windoze then everything works. I wonder if this is normal.

However, the error still appears. I guess that the dd in ddhelp is for DirectDraw... Does anyone know what this 'ddhelp' really does?

Does anybody else have an ATI Radeon 9200 SE inside the case?

Bye! merendo

Num3 · Post by **Num3** » Sun Dec 28, 2003 12:47 pm

Seems you use windows 98...

Does your Motherboard support AGP 8x?
You'll need to get the latest motherboard drivers to use the card correctly!

If that does not work, try setting the bios to AGP, then AGP 2x then AGP4x. If that does not work, try lowering the AGP transfer rate in the BIOS, usually it's positioned at the highest speed 256, try reducing it a bit.

You see Win98 was not designed for AGP so there could be lot's of instability with the new AGP buses/speeds (basicly a BIOS/DRIVER/KERNEL problem)

merendo · Post by **merendo** » Sun Dec 28, 2003 2:12 pm

My motherboard supports AGP up to 4x, so it does not support AGP 8x but the GFX-Card supports up to 8x.

I will try to download the latest motherboard drivers.

Thank you for your help, are you some kind of IT-Professional?

-- edit --

Doom, the server of my motherboard-manufacturers site seems to be down.

Do you think that a BIOS-Update could also help?

merendo · Post by **merendo** » Sun Dec 28, 2003 7:01 pm

OK, i downloaded the latest AGP Drivers for my mainboard...
As i expected, the error didn't disappear.

What else could i do? I am about to throw my chest out of the window.

ShDancer · Post by **ShDancer** » Mon Dec 29, 2003 1:17 am

merendo wrote:OK, i downloaded the latest AGP Drivers for my mainboard...
As i expected, the error didn't disappear.

What else could i do? I am about to throw my chest out of the window.

What was your latest GFX Card.

Did it had a NVidia Chipset?

If so uninstall all drivers related to that card (NVidia - Detonator)
Or Reinstall your windows, that is drastic but it would fix the problem.

That's an Software problem, if it was the hardware you couldn't start your computer. Probaly your board would give some kind of Beep Error.

By the way try to see the specs for your GFX Card and Board to see if they are compatible.

Another thing, its possible that the new card is not working correctly also.
You should test it in other computer if possible.

merendo · Post by **merendo** » Mon Dec 29, 2003 11:52 am

Before the Radeon, i had a Creative Blaster with a 3DFX Banshee Chip.

That's true, i have not reinstalled Windoze after installing the new GFX Card. Could this be a problem?

ShDancer · Post by **ShDancer** » Mon Dec 29, 2003 5:20 pm

merendo wrote:Before the Radeon, i had a Creative Blaster with a 3DFX Banshee Chip.

That's true, i have not reinstalled Windoze after installing the new GFX Card. Could this be a problem?

When you install new hardware, windows doesn't uninstall the drivers that were installed before, so you may have some kind of conflict between drivers.

dontmailme · Post by **dontmailme** » Mon Dec 29, 2003 5:30 pm

I take it that you did run DXDIAG just to check ?

The M/Board drivers could definately help.

A reinstall would make sure the system is 'clean'

You might want to try XP

( Better support for the latest cards )

Good luck

plouf · Post by **plouf** » Mon Dec 29, 2003 5:48 pm

radeon9200se 64mb here no such problem and install it after my rivatnt2 (noreinstall) (offcourse under winXP

) btw i am not so sure about the dx9.0
capabilities of win98 personally i would install back directx8.0

and yes i have AGP4x capable mobo with athlonxp cpu (and a very crap mobo (ecs))

merendo · Post by **merendo** » Mon Dec 29, 2003 6:31 pm

I would never install WinXP (price and spyfunctions)...

Well, soon i ll have Mandrake Linux and then all my problems will be gone.

However, i have downloaded the latest motherboard and GFX-Card drivers and also installed them but the problem persists.

I have also downloaded the latest DirectX (and of course installed) but it changes nothing. How can i install a previous version of DX?

I have made a screenshot of the error. Perhaps it would help....

And this is the error message shown under 'details':

DDHELP verursachte einen Fehler durch eine ungÃ¼ltige Seite
in Modul <Unbekannt> bei 0000:b00e7f42.
Register:
EAX=00000000 CS=00c7 EIP=b00e7f42 EFLGS=00010282
EBX=00000000 SS=00bf ESP=806a3428 EBP=806a347c
ECX=00000000 DS=00bf ESI=839ca000 FS=4ce7
EDX=e20d0480 ES=00bf EDI=83d1c000 GS=0000
Bytes bei CS:EIP:
8b 7f 14 83 c4 08 3b fb 75 ef 55 8d be 78 06 00
Stapelwerte:
839ca000 83d1c000 b01de200 b01de200 00000100 b00b9d16 839ca000 b01de200 b00b96fd b01de200 806923a0 b01de200 00000100 b00b97fd b01de200 806a347c

Bye! merendo[/code]

merendo · Post by **merendo** » Mon Dec 29, 2003 11:59 pm

Great. I have tried almost everything now. I have updated my BIOS to the latest version.

I have also tried to install DirectX 8.0 but it aborts the installation. It seems as it does not install previous versions.

Please, do you have any other solution for my problem?

LarsG · Post by **LarsG** » Tue Dec 30, 2003 10:51 am

Make backup of important things (documents and mail)
Insert favourite Windows version CD
Reboot
Follow on-screen instructions!

plouf · Post by **plouf** » Tue Dec 30, 2003 11:51 am

i found this on google (propably it knows more

)
http://the-uad.net/ has dx8.1 for win98 and dx eradicator (removal but utested from me)
btw dx7.0 is good all importand progs runs there (pb

)

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ddhelp... What's that? (Makes my machine crash!)

ddhelp... What's that? (Makes my machine crash!)

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