solved: a problem with pure basic online account

[emperor-limitless]

hello
I apologize if this is the wrong place to post this question, but I am not sure which section this fits into
recently, I've been trying to reset the password to my pure basic account so I could download pure basic on my device, however, no matter how many times I clicked on the reset button, waited for an email, in junk/spam or normal mail, I get nothing, I tried contacting support about 2 days ago, and got no response, normally, I would wait a day or 2 longer, however, the first time I tried to reset was about a week ago so I'm concerned that perhaps all the mails incoming from pure basic emails is somehow being completely blocked? Waht confused and concerned me more is that, when I tried reseting my password to this forum I got the same problem, so I was forced to create a new account, this one
I am confedent I'm using the correct email and that it's working, as I said I did check the spam/junk folders and there was nothing, so I'm confused
for reference, the email provider I used for my accounts is an icloud email, so maybe perhaps it auto blocks all of the pb emails?

[Fred]

Hello,

I will take a closer look

[emperor-limitless]

if you require any verification/etc because my account cannot be reached/etc. I do have older mails from the registration date, and I might still have the paypal mail too, it was from 2021 though so not sure how helpful that could be. But if any private info exchange needs to be done, private messages would work I believe

[emperor-limitless]

ok, thanks, I got your email and stuff work now.
out of curiosity, what was the issue? Was it on my end or icloud just did something weird?

[Fred]

icloud seems to reject some gmail mails lately, so it could be that