utopiomania wrote:They don't behave differently to any other software company out there either, and the softwares they
sell works as advertised, so what's the problem ??
I disagree. I've dealt with a number of software companies over the years, most of which were very small in comparison, who provided superb service and actually listened to their customers. The quality of customer service you receive is inversely proportionate to the size of the organisation in my experience.
Here's an example of Microsoft's cavalier and arrogant attitude.....I used to manage an NT server running Exchange 5.5 among other things. I had a major problem with the RAS service which was mentioned in a Q document on the MS website. So, I rang them. In the first instance, they refused to let me speak to an engineer until I'd given them my credit card number to be charged at £200 per telephone call. When I told them I had a Q number they eventually put me through foc. The result? The MS engineer instructed me to perform several tasks on the server in order to fix the issue. He wanted me to do them there and then, but I refused because what he'd asked me to do would have broken the server completely. I fixed it myself in the end. I never rang them again.
Besides, I don't ever remember seeing a Microsoft advert informing us of all the bugs in their software
Jim
