I'm missing my URL to download PureBasic.

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NormJ
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I'm missing my URL to download PureBasic.

Post by NormJ »

On 4 Feb, I initiated a payment through Paypal for 79 euros for PureBasic. Paypal said the transaction did not happen, so I immediately sent another 79 euros. I found out later that both payments went through, so I have paid for PureBasic twice, when I only meant to send one payment. But the heart of the matter is, no one has gotten back to me with a location where I can download the PureBasic program, or will I just get an update for the trial version I'm using now? What I am actually looking for is someone to acknowledge that I have paid for the product, and I would like to receive it. (Also, my second payment to be returned.)

Thank you for your time.

Norm Jacobson
San Antonio, TX, USA
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ts-soft
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Re: I'm missing my URL to download PureBasic.

Post by ts-soft »

Send a mail to fred<at>purebasic.com
PureBasic 5.73 | SpiderBasic 2.30 | Windows 10 Pro (x64) | Linux Mint 20.1 (x64)
Old bugs good, new bugs bad! Updates are evil: might fix old bugs and introduce no new ones.
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NormJ
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Re: I'm missing my URL to download PureBasic.

Post by NormJ »

ts-soft,

Thanks a lot. I will do that.

Norm
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Andre
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Re: I'm missing my URL to download PureBasic.

Post by Andre »

Like ts-soft said, please contact Fred directly. (beside e-mail probably also via PM here in the forum - and please use a proper 'subject', as we often get a bunch of spam-emails...)

The online orders are handled by himself, and only he can see what payments were happening and then can help.
Bye,
...André
(PureBasicTeam::Docs & Support - PureArea.net | Order:: PureBasic | PureVisionXP)
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Vera
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Re: I'm missing my URL to download PureBasic.

Post by Vera »

Hello Norm,

Well~come on board :D

Hope to find you to be a happy PB-progger not before too long.

greets ~ Vera
NormJ
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Re: I'm missing my URL to download PureBasic.

Post by NormJ »

Thanks, everyone.

I have emailed Fred directly; am just waiting for his reply.

Thanks for all your concern.

Norm
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Re: I'm missing my URL to download PureBasic.

Post by juror »

You might want to check your spam folder. Sometimes automated replies end up there.

Welcome to the community. You can be sure it will be taken care of.
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Vera
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Re: I'm missing my URL to download PureBasic.

Post by Vera »

NormJ wrote:I have emailed Fred directly; am just waiting for his reply.
You might like to give it some time -

- well you know - it's a Friday Night in Paris :wink:
NormJ
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Re: I'm missing my URL to download PureBasic.

Post by NormJ »

I just got a response from Fred. I've downloaded the program, and I'm off to learn what to do with it.

BTW, in case, you don't know it, Fred is a gentleman of the first order: He has already refunded my
accidental overpayment. Thank you, Fred.

Norm
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