PureBasic Forums - English

Just tried logging into the website to download purebasic and it's telling me that my account does not exist.

How is that possible? I can understand my account being locked or needing a password update, but to remove it altogether?

I have emailed the support email on the webpage.

As you can see by my profile here I have had purebasic for a very long time.

Can you still remember which e-mail address you had when you first registered Purebasic?
This never changes as it is used as the login name.

We never delete an account, I have reset your password for you and mailed it.

Fred wrote: Sun Sep 01, 2024 6:27 pm We never delete an account, I have reset your password for you and mailed it.

Thanks, the only reason I said it's been deleted was because I tried a password reset myself and the system told me no account exists.

In any case, it's all sorted now, thank you for being so prompt (especially on a Sunday).

Psych wrote: Mon Sep 02, 2024 3:58 pm

Fred wrote: Sun Sep 01, 2024 6:27 pm We never delete an account, I have reset your password for you and mailed it.

Thanks, the only reason I said it's been deleted was because I tried a password reset myself and the system told me no account exists.

In any case, it's all sorted now, thank you for being so prompt (especially on a Sunday).

If I remember right the login is also case sensitive. Maybe because of that it told you your account does not exist.

And don't forget that it's the original e-mail address that serves as the login name.
It is used only as a name, i.e. if you change your e-mail address in your account, it is always the original address that is used.
It also doesn't matter if you no longer have an e-mail account at the original address. It's just a login name.