PureBasic Forums - English

Hi all,

Please excuse me if this text sounds to harsh or aggressive. This is not meant to be a rant. I am trying to understand the process involved in getting a bug reported for core PureBasic fixed by the dev team. How is a bug selected to be fixed or ignored completely?. Is it by number of people reporting it? severity? or how?. I am a bit frustrated right now because I bought the PB license because I found the product good. I found that it had everything that I needed to complete my projects and found that the main developer and lead of PB (Fred) is still active and gets in touch with the community around his product. But I chose PB also because it stated it was cross platform and supported both 32 and 64 bit app develpment. Something which is not that common in the BASIC kind of languages.

Now I have found a couple of bugs that are preventing me from finishing my project due to some weird behavior which only happens in Linux, which is the target platform I chose. I have reported the issues in the Linux bugs section of this forum, in one of them it seems to be happening to some other people as well, yet the bugs seem to be just ignored and not a single answer, workaround or estimation of the fix is being communicated (although I see that newer bug reports reported by a single person are in deed being answered). I am not trying to blame Fred and his team because I know how supporting software is. But i think it would be good to have some kind of feedback whenever someone reports a bug, so he/she does not feel ignored. Specially if he/she can see that other (often) new bug reports are being answered. Also I would really suggest considering using a real bug tracker, it might help Fred and his team to manage the bug reports better and could help provide feedback to users.

Please excuse me if this post shouldn't be post in this section of the forum.

Don't worry, we read every reports. If we find a way to fix it, we update the thread, else we don't say anything, because it's time consuming to update every threads with a note saying we didn't found a way to fix right now.

thanks for your reply Fred. The reason why I though this post could go into the Feature request section is because it would help a lot more the community and the dev team to provide a better way to report and keep track of bugs. as the way you are doing it right now does not give feedback of the status of a bug report.

I have a bug report that has been viewed by 200 people yet I dont know if it was looked by you or any of the dev team that can actually help on getting it fixed. I am not asking for a reply of the type "I am working on it" or "I still dont know the answer". That would be time consuming for you guys. But with a proper bug tracking system, there are some other ways to provide feedback. For example, if the bug is assigned to somebody the user can at least assume that the bug report has been spotted by the dev team, otherwise he can assume it has not. And this assignment is just a click away (no typing involved when is not needed), so not too much time consumed in the process of assign it.

That is just my thought on it. Of course you are free to do whatever works best for you. Still I am very happy with the product and hope those bugs get fixed soon so that I can release my app to the public sooner rather than later

Btw, thanks for the support you provide!

A bug tracker was already requested, e.g. here. Something like a "Like Post/Topic" Button could also help the team in prioritizing reports and/or guide us users to important workarounds.