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I'm missing my URL to download PureBasic.
Posted: Fri Feb 06, 2015 8:45 pm
by NormJ
On 4 Feb, I initiated a payment through Paypal for 79 euros for PureBasic. Paypal said the transaction did not happen, so I immediately sent another 79 euros. I found out later that both payments went through, so I have paid for PureBasic twice, when I only meant to send one payment. But the heart of the matter is, no one has gotten back to me with a location where I can download the PureBasic program, or will I just get an update for the trial version I'm using now? What I am actually looking for is someone to acknowledge that I have paid for the product, and I would like to receive it. (Also, my second payment to be returned.)
Thank you for your time.
Norm Jacobson
San Antonio, TX, USA
Re: I'm missing my URL to download PureBasic.
Posted: Fri Feb 06, 2015 8:49 pm
by ts-soft
Send a mail to fred<at>purebasic.com
Re: I'm missing my URL to download PureBasic.
Posted: Fri Feb 06, 2015 8:52 pm
by NormJ
ts-soft,
Thanks a lot. I will do that.
Norm
Re: I'm missing my URL to download PureBasic.
Posted: Fri Feb 06, 2015 9:00 pm
by Andre
Like ts-soft said, please contact Fred directly. (beside e-mail probably also via PM here in the forum - and please use a proper 'subject', as we often get a bunch of spam-emails...)
The online orders are handled by himself, and only he can see what payments were happening and then can help.
Re: I'm missing my URL to download PureBasic.
Posted: Fri Feb 06, 2015 9:02 pm
by Vera
Hello
Norm,
Well~come on board 
Hope to find you to be a happy PB-progger not before too long.
greets ~ Vera
Re: I'm missing my URL to download PureBasic.
Posted: Fri Feb 06, 2015 9:45 pm
by NormJ
Thanks, everyone.
I have emailed Fred directly; am just waiting for his reply.
Thanks for all your concern.
Norm
Re: I'm missing my URL to download PureBasic.
Posted: Fri Feb 06, 2015 9:50 pm
by juror
You might want to check your spam folder. Sometimes automated replies end up there.
Welcome to the community. You can be sure it will be taken care of.
Re: I'm missing my URL to download PureBasic.
Posted: Fri Feb 06, 2015 10:22 pm
by Vera
NormJ wrote:I have emailed Fred directly; am just waiting for his reply.
You might like to give it some time -
- well you know - it's a
Friday Night in Paris 
Re: I'm missing my URL to download PureBasic.
Posted: Sat Feb 07, 2015 9:01 pm
by NormJ
I just got a response from Fred. I've downloaded the program, and I'm off to learn what to do with it.
BTW, in case, you don't know it, Fred is a gentleman of the first order: He has already refunded my
accidental overpayment. Thank you, Fred.
Norm
Re: I'm missing my URL to download PureBasic.
Posted: Sat Feb 07, 2015 9:16 pm
by IdeasVacuum