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PureBasic purchase

Posted: Thu Nov 04, 2010 1:51 pm
by DVD Guy
Hi, first post. :D

I purchased PureBasic online yesterday and I haven’t received any confirmation, serial number, or download links from Fantaisie Software. (The FAQ suggests about 5 minutes due to automation). I emailed support, but still no response. I have sent emails to the four team members listed on the support page as well.
I received a receipt and payment delivery confirmation from PayPal.
Please contact me: kbyrd at dvdaustin dot com.

Thanks!

Re: PureBasic purchase

Posted: Thu Nov 04, 2010 2:13 pm
by Trond
Have you checked your spam folder?

Re: PureBasic purchase

Posted: Thu Nov 04, 2010 2:27 pm
by DVD Guy
Yes.

Re: PureBasic purchase

Posted: Thu Nov 04, 2010 2:42 pm
by DVD Guy
Hi,

Looks like PayPal was the culprit (they failed to notify Fantaisie). Thanks to Fred for a speedy response and resolution!
Off to work on the Jelly physics port . . .

Re: PureBasic purchase

Posted: Thu Nov 04, 2010 3:23 pm
by Rings
welcome

Re: PureBasic purchase

Posted: Sun Nov 07, 2010 2:22 pm
by spud
I am not sure if the same problem is happening to me, but I purchased Pure Basic friday and have received no email response from Fantaisie Software. My payment has been confirmed by PayPal. Emailed to support listed in the faq, but still no response.

Update: The registration email arrived sunday. Let the fun begin.

Re: PureBasic purchase

Posted: Wed Nov 10, 2010 12:27 pm
by Seymour Clufley
spud wrote:Update: The registration email arrived sunday. Let the fun begin.
Then welcome to you, Spud!