Links and e-mails for reporting antivirus false-positives

[Mistrel]

This thread is to provide information on how to contact various antivirus companies to report a false positive detected in your software. This information can be very difficult to find or require phone calls and e-mails to find the approproate contact. I think a general purpose list like this will certainly lessen the headaches involved in the reporting process.

Here are a list of the companies and how I've contacted them:

Avast Antivirus (instructions and e-mail)
http://www.avast.com/eng/technical_support.html
virus@avast.com

Avira AntiVir (form submission, e-mail)
http://analysis.avira.com/samples/index.php
info@avira.com

Softwin BitDefender
support@bitdefender.com

Dr.Web (form submission only)
https://vms.drweb.com/sendvirus

Frist F-Prot Antivirus (form submission only)
http://support.f-prot.com/index.php?_m= ... &_a=submit

G DATA
support-eng@gdata.de, hotline@gdata.de

ESET NOD32
http://kb.eset.com/esetkb/index?page=content&id=SOLN141

McAfee Antivirus (form submission or e-mail)
https://www.webimmune.net
virus_research@avertlabs.com

Rising Antivirus (form submission only, choose technical support)
http://support.rising-global.com/index. ... &_a=submit

Kaspersky
newvirus@kaspersky.com

This quote may be useful as well, from Avast's reporting procedures. Be sure to mention the password in your e-mail:

The ideal way to send such files is to compress them as a ZIP file with the password 'virus' (so that the attachment is not deleted by some other antivirus software on the way).

So far I've had a confirmation of false positives in the past by Avast and Dr.Web in less than 24 hours.

[c4s]

Avira AntiVir
info@avira.com

It's way easier. Goto http://analysis.avira.com/samples/index.php and fill the form. Once I submitted a file they fixed it in some hours.

[Mistrel]

Thanks. Sometimes it's very hard to find the proper submission forms for some of these companies.

I've added your link to the list.

[ricardo]

Thanks very much.
As you said, its not easy at all to have such a list and sometimes is quite urgent to contact AV perpretators.. i mean, companies

[ricardo]

NORTON - Symantec
https://submit.symantec.com/false_positive/index.html (submision form, and they answer in 2 or 3 days)


AVG
virus@avg.com (in my own experience they never answer and do nothing about a false positive if you are not customer of they products).

[PB]

This entire thread should be in Off Topic, not Tricks N Tips. Tricks N Tips is for PureBasic code.

[Mistrel]

This entire thread should be in Off Topic, not Tricks N Tips. Tricks N Tips is for PureBasic code.

Share your advanced PureBasic knowledge/code with the community.

This seems to fall into the category of Tricks 'n' Tips quite nicely. There have been a few instances where I've read about PureBasic applications being picked up by antivirus applications as a false-positive in the past.

[PB]

It says PureBasic knowledge, not general computer knowledge.

[netmaestro]

No, it's OT stuff.

[yrreti]

Thanks for the links Mistrel and c4s.
They can be useful.

[DoubleDutch]

Thanks for the links, they are very useful.

[ricardo]

It says PureBasic knowledge, not general computer knowledge.

Its specific to PureBasic.
Sometimes (from time to time, to be clear) AV gets many PB apps and label it as trojans. Maybe because someone uses PB for developing trojans. The case is that this problem is PB related and thats why this list is here, in the PB forum.

[PB]

I know why it's here, but just because an app can get a false positive doesn't make it a tip or trick.

[SFSxOI]

Might I recommend a compromise; The General Discussion forum. The General Discussion forum is described as "Everything else that doesn't fall into one of the other PB categories. but is still PureBasic orientated" Its kinda halfway between Tips & Tricks (which is normally composed of PB code Tips & Tricks) and the Off Topic (which is composed of everything else that is not PureBasic orientated) in a way because its off topic for the other forums. The General Discussion forum is still PureBasic orientated but its not primarily code orientated but discussion about PureBasic related subjects that don't fit in the other forums. The anti-virus thing is PureBasic orientated because its concerning false positives from PureBasic code but its not a Tip & Trick exactly (although it could be viewed that way) because it doesn't exactly present a tip or trick for code directly as the Tips & Tricks forum is generally orientated towards code, and its not exactly off topic because it does pertain to PureBasic. So I vote for the General Discussion forum, with this maybe being a stickie in that forum.